Frequently Asked Questions (FAQ)

Ordering Online

How do I place an order?
It’s simple and fun shopping at endzonespirit.com!

Make your selection from the product pages, specify the quantity and size you would like, then click “Add to Cart”. After you add an item, you may continue shopping until you are ready to complete your purchase.

Once you are finished shopping, you may click on the “Shopping Cart” button located at the top right-hand corner of the page to review your items, and then click “Checkout” to begin the checkout process. You will then be asked to fill out shipping and billing information. Finish by clicking Place Order. Be sure to be on the lookout for a confirmation email in your inbox shortly after.

If you need assistance with your order or logging in, contact us:

Customer Care
customercare@endzonespirit.com
(844) 397-4778
Monday thru Friday 9 AM-3 PM (EST)  

What forms of payment do you accept?
We are always expanding how you can pay for your new gear. At present, we accept all major credit cards (American Express, VISA, MasterCard, and Discover), as well as Paypal. Your credit card will be charged securely at the time your order is placed.

Is my credit card secure?
For your safety, we do not store credit card information. Shopify Payments process all transactions. This Shopify Payment is a leading provider of credit card processing for thousands of sites online. They take great pains to make sure your information is secure.  

Do you collect sales tax?
Vive La Fete, Inc. currently does not have retail stores or physical presence in any of the US states, other than Florida; therefore, we do not collect any sales tax on this website, except for sales in Florida.

Can I modify or cancel an order?
We know sometimes you change your mind we give customers 24 hours to let us know about a cancelation. After this point, your order is already being made. Unfortunately, after 24-hours, we can not modify or cancel an order. However, if you are not 100% satisfied with your purchase, let us know, and we will do everything in our power to make it right.

I’m having problems with the website; what do I do?
Please contact us via email at customercare@endzonespirit.com or call us at (844) 397-4778

When will I receive my order?
It normally takes up to 7-10 business days for us to ship your order out, and usually, they are delivered within 4-5 business days after shipping. Please refer to our shipping policy.  

Why does my order take so long? 
EndZone Spirit makes almost all of the products when you order. To do this, we print the fabric, cut, and sew after you order your piece. Each piece is made to our exacting standards and with the utmost care. The manufacturing process takes up to 7-10 business days. We appreciate your patience, and we know you will love your gear when it arrives.

If I still have a question?
If we haven’t answered your question(s), please contact us:
Monday thru Friday 9 AM-3 PM (EST)
customercare@endzonespirit.com
(844) 397-4778

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